Experienced professional skilled in team leadership and customer service management. Successfully led a team of 20 members, ensuring smooth operations and high productivity. Efficiently managed and resolved approximately 4,000 complaints annually, demonstrating strong problem-solving abilities and commitment to customer satisfaction. Adept at coordinating resources, streamlining processes, and fostering a collaborative work environment to achieve organizational goals. Proven track record of maintaining quality service standards while handling high-volume complaint resolution.
