Abhishek Swadi

Delivered end-to-end survey programming using Sassie, Presto & Shopmetrics, improving project turnaround. Implemented advanced logic (MaxDiff, quotas), enhancing data accuracy and research quality. Reduced survey errors through rigorous QA testing and structured validation processes. Collaborated with cross-functional teams to deliver projects within tight timelines.

Managed team of 15 advisors, consistently maintaining ~95% productivity. Improved team KPIs through coaching, leading to higher performance consistency. Conducted audits and reporting to identify performance gaps and drive improvements.

Achieved top 10% performance ranking through consistent revenue generation. Utilized Salesforce for tracking and improving sales conversions. Enhanced customer engagement via telecom and email channels.

Converted leads into sales, contributing to revenue growth. Managed CRM pipeline effectively to maximize conversions.

Managed international client communication, ensuring timely delivery. Improved operational efficiency through daily reporting and workflow tracking.