AS
Abhishek Sadhukhan
ID: CCE495239
Abhishek Sadhukhan
ID: CCE495239
- Process associate, Radius Global Solutions Pvt Ltd
- West Bengal, India
About Abhishek Sadhukhan
Dedicated Customer Service and Collections Professional with over 5+ years of experience in international voice processes, customer support, complaint handling, and debt collections. Skilled in customer relationship management, negotiation, issue resolution, payment recovery, and delivering exceptional customer experiences. Experienced in handling international customers and working in high-performance, target-driven environments.

Employment History
2025
RG
Radius Global Solutions Pvt Ltd
14th Apr 2025 to 23rd Jun 2026
Process associate
14th Apr 2025 to 23rd Jun 2026
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Roles & Responsibility
My role was to cold call customers of American Express for Collection
Skills
- Problem Solving
- Time Management
- communication skills
2022
BT
British Telecom Pvt. Ltd.
1st Jun 2022 to 1st Apr 2025
Process associate
1st Jun 2022 to 1st Apr 2025
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Roles & Responsibility
Provided customer support for British Telecom after-sales services. Managed customer complaints and escalations professionally. Investigated service-related issues and coordinated resolutions. Maintained high levels of customer satisfaction through effective communication. Handled inbound and outbound customer interactions. Ensured timely resolution of customer concerns and service requests.
Skills
- Time Management
- communication skills
- Problem-Solving

Education
2014
Higher Secondary (ISC)
Grace Ling Liang English School
1st Jan 2013 to 31st Mar 2014
Expertise
Email & Chat Support
5/5
Live Aux
5/5
MS Word (advanced)
5/5
Typing Speed: 40–45 WPM
5/5
MS Excel (Intermediate)
5/5
Outlook (Intermediate)
5/5
CRM management
5/5
Problem Solving
5/5
Active listening
5/5
Customer Support & Service Excellence
5/5
International Voice Process
5/5
Complaint Management
4/5
Customer Success Management
4/5
Collections & Debt Recovery
4/5
Negotiation & Persuasion
4/5
Banking & Financial Services Support
3/5
SalesForce CRM
3/5
Lingo
English
Verbal
5/5
Written
5/5