AN
Abhishek Na
ID: CCE020151
Abhishek Na
ID: CCE020151
AN
Abhishek Na
ID: CCE020151
About Abhishek Na
Results-driven professional specializing in customer relationship management and process optimization. Recognized as a star performer with a proven ability to resolve client issues effectively. Demonstrated success in enhancing service experiences and ensuring compliance adherence, leading to increased client satisfaction.
Employment History
2024
TI
Taskus India Pvt. Ltd.
18th Dec 2024 to 18th May 2026
Compliance consultant
18th Dec 2024 to 18th May 2026
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Salary Hidden
Roles & Responsibility
Collaborated on multiple campaigns (Fintech, E-commerce) to drive engagement and results. Resolved customer queries efficiently, enhancing overall service experience. Managed customer personal accounts, providing tailored financial assistance.
Skills
- client servicing
- English communication skills
2023
T(
Teleperformance (FIS)
1st Oct 2023 to 1st Dec 2024
Customer support & data entry
1st Oct 2023 to 1st Dec 2024
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Delivered exceptional customer service via phone and chat support channels. Provided fast, friendly, and knowledgeable assistance for routine inquiries and service complaints. Managed Vodafone campaign, supporting UK clients with sales and superior customer service.
Skills
- English communication skills
2023
MI
Majorel India Pvt. Ltd.
1st May 2023 to 1st Sep 2023
Compliance consultant
1st May 2023 to 1st Sep 2023
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Oversaw accounts with Booking and Agoda clients, focusing on relationship management. Addressed client and customer issues via phone, email, and chat communications. Compiled daily reports for B2B and B2C channels to support decision-making processes.
2020
EC
Encore Capital Group
1st Dec 2020 to 1st Mar 2023
Credit collector
1st Dec 2020 to 1st Mar 2023
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Managed multiple accounts, achieving high client satisfaction through timely delivery. Developed strategies that enhanced revenue growth from existing accounts. Trained new account managers, sharing expertise to elevate team performance. Ensured compliance with industry regulations during all client interactions.
Skills
- client servicing
Education
2024
Mcom (Master of Commerce)
(Highest)IGNOU
29th May 2022 to 29th May 2024
