AM
Abhishek Modi
ID: CCE626970
Abhishek Modi
ID: CCE626970
- Assitant manager, Exl service private limited
About Abhishek Modi
Operations and Risk-Management professional with over seven years of experience across financial operations, document verification, and content moderation. Proven ability to enhance workflow efficiency, strengthen compliance, and build high-performing teams through structured leadership and process improvement. Known for analytical problem-solving, calm decision-making under pressure, and consistent achievement of performance goals.

Employment History
2025
ES
Exl service private limited
20th Feb 2025 to 22nd Mar 2026
Assitant manager
20th Feb 2025 to 22nd Mar 2026
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Salary Hidden
Skills
- team handling
- KYC Verification
2021
TI
Taskus india Pvt Ltd
6th Oct 2021 to 17th Feb 2025
Team lead
6th Oct 2021 to 17th Feb 2025
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Salary Hidden
Roles & Responsibility
Lead document verification operations, ensuring seamless service delivery and full compliance with client expectations. Monitor performance metrics, identify improvement areas, and implement corrective measures for stronger operational outcomes. Conduct client review meetings, translate feedback into actionable plans, and ensure smooth communication flow. Streamline workflows to improve turnaround times and consistency in results. Mentor and guide a team of 18 professionals through regular feedback and coaching sessions. Coordinate training initiatives to enhance team capability and reduce errors. Act as the main point of contact for escalations and performance-related issues.
Skills
- content moderation
2019
T
Teleperformance
5th Sep 2019 to 4th Jun 2021
Teamleader
5th Sep 2019 to 4th Jun 2021
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Supervised daily moderation operations to ensure adherence to platform policies and quality standards. Analyzed workflows, identified improvement areas, and implemented measures for better efficiency. Conducted onboarding and calibration sessions for new hires to align them with brand tone and moderation standards. Collaborated with Quality and Training teams to refine processes and enhance decision accuracy. Managed escalations and maintained consistent client satisfaction levels. Key Results: Enhanced moderation accuracy and efficiency through workflow improvements. Fostered a positive and collaborative team culture focused on accountability and learning.
Skills
- Anti Money Laundering
- BFSI
