Abhishek Kumar
ID: CCE767467
Abhishek Kumar
ID: CCE767467
- Delhi, India
Abhishek Kumar
ID: CCE767467

Employment History
Encalm hospitality private limitedInvite company
10th Oct 2023 to Present
Supervisor
9th Jul 2025 to Present
Salary Package
Salary Hidden
Roles & Responsibility
As a Supervisor in the Airport First Class and Business Lounge, you oversee daily operations to ensure exceptional service standards and a seamless customer experience. You manage lounge staff, coordinate guest services, and handle any escalations promptly and professionally. Your role involves maintaining lounge ambiance, ensuring compliance with company policies, and collaborating with other airport departments to optimize service delivery. You play a key role in training and motivating your team to uphold premium hospitality standards, enhancing customer satisfaction and loyalty.
Verification Pending
Associate
10th Oct 2023 to 9th Jul 2025
Salary Package
Salary Hidden
Roles & Responsibility
Responsible for delivering exceptional customer service in Business and First Class airport lounges, managing front office operations, bar services, and floor activities. Ensure a seamless and delightful experience for premium passengers by maintaining high standards of hospitality, cleanliness, and efficiency. Coordinate with team members to anticipate and fulfill guest needs, handle inquiries, and resolve issues promptly. Uphold brand reputation by consistently providing a welcoming, comfortable, and exclusive environment. Demonstrate professionalism, attention to detail, and effective communication in a fast-paced airport lounge setting.
Verification Pending
Plaza premium loungeInvite company
9th Jul 2022 to 14th Jan 2023
Guest service officer
9th Jul 2022 to 14th Jan 2023
Salary Package
Salary Hidden
Roles & Responsibility
Proactively anticipated and addressed the needs of business and first-class guests in airport lounges, ensuring exceptional service and an elevated travel experience. Demonstrated keen attention to detail, excellent communication skills, and a customer-focused approach to enhance guest satisfaction and loyalty. Collaborated seamlessly with lounge staff to maintain a welcoming and efficient environment, upholding the highest standards of hospitality.
Verification Pending
Education
Bcom Hon
Fs university
9th Apr 2023 to 25th Dec 2025 (Expected)
Hospitality travel customer services and tourism’s
Frankfinn Institute of Air Hostess Training
9th Jan 2021 to 9th Jan 2022
Expertise
Food And Beverage Management
5/5
Time-efficient
5/5
Customer Service & Hospitality Handling
5/5
Operational & Administrative Skills
5/5
Report & Incident Writing
5/5
Lingo
English
Verbal
5/5
Written
5/5
Hindi
Verbal
5/5
Written
5/5
