Performance-driven Quality Analyst and Customer Operations Specialist with 4.8+ years of experience at Concentrix supporting Meta platforms (Facebook, Instagram, WhatsApp Ads). Proven expertise in transaction auditing, compliance management, and delivering actionable feedback to drive agent performance. Skilled in Root Cause Analysis (RCA) to identify process gaps, improve CSAT, and elevate team quality scores. Seeking a Quality Analyst role to implement robust quality monitoring and training frameworks.
