Abhishek Hiremath
ID: CCE524723
Abhishek Hiremath
ID: CCE524723
- Other, Concentrix india Pvt Ltd
- Karnataka, India
Abhishek Hiremath
ID: CCE524723
- Other, Concentrix india Pvt Ltd
About Abhishek Hiremath
Senior Technical Support Engineer with 2 years and 1 month of experience supporting Microsoft products at Concentrix. Specialized in resolving complex technical issues, managing Windows environments, and providing high-level support for Windows Server and Volume Licensing. Adept at handling server activation/deactivation, CAL installations and transfers, and licensing solutions. Strong communicator and a proactive troubleshooter committed to enhancing customer satisfaction and efficiency.
Employment History
Concentrix india Pvt LtdInvite company
9th Jan 2024 to Present
Other
9th Jan 2024 to Present
Salary Package
Salary Hidden
Roles & Responsibility
Provided advanced technical support for Microsoft products, handling escalations and resolving complex software and hardware issues. - Specialized in Windows Server operations: activated/deactivated servers, installed and transferred Client Access Licenses (CALs). - Managed Volume Licensing support, assisting clients in understanding and implementing license agreements and product key activations. - Delivered solutions across Windows OS, Office 365, Dynamics 365 CRM, and Assist 365 platforms. - Mentored junior support engineers and ensured compliance with Microsoft support standards. - Helped reduce average resolution time and improved customer satisfaction scores.
Skills
- Escalation Process
- Microsoft CRM
- Networking
- Office 365
- Technical Support
- Windows
- Excel
- CRM Handling
Verification Pending
Education
Bachelor of Computer Applications
People tree education society
8th Mar 2019 to 10th Nov 2022 (Expected)
