Abhisek Baitha
ID: CCE348473
Abhisek Baitha
ID: CCE348473
- Technical support executive, Teleperformance (Microsoft)
- West Bengal, India
Abhisek Baitha
ID: CCE348473
- Technical support executive, Teleperformance (Microsoft)
About Abhisek Baitha
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Employment History
TeleperformanceInvite company
22nd Apr 2025 to 29th Nov 2025
Technical support executive
22nd Apr 2025 to 29th Nov 2025
Salary Package
Salary Hidden
Roles & Responsibility
Worked for Microsoft process. Worked closely with Nunace and was a part of team responsible for further stage developments and achieved. Strike out major issues in genesys. Providing support on billing issues. Rebuild entire Team (Including Inbound, SOD, Outbound) after cessation. Educating Customer on Microsoft products and promoting Sales. Occasionally providing floor support.
Verification Pending
Teleperformance (Microsoft)Invite company
22nd Apr 2025 to 29th Nov 2025
Technical support executive
22nd Apr 2025 to 29th Nov 2025
Salary Package
Salary Hidden
Roles & Responsibility
Helping in trouble shooting windows issues for US and UK customer
Skills
- Customer Experience
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problelms
Verification Pending
Spicejet Ltd.Invite company
1st Sep 2015 to 31st Mar 2025
Assistant manager
1st Sep 2015 to 31st Mar 2025
Salary Package
Salary Hidden
Roles & Responsibility
Handling departmental reports which includes, Monthly Revenue Documentation tracker, probation confirmation tracker for new joinees anfeedbacks. Team Handling. Arranging HR trainings by coordinating with HR team, when required or asked. SPOC for inhouse IT requirements. SPOC for interline process. Report Preparation according to need. Managing sales through self build outbound team (Known as ABN). Leading major projects. Leads all testings (inhouse tools, as per requirement). Day to day reports management and preparation. Monthly Presentation. Arranging PIPs. Major Internal Auditing on Manipulations. Tracking adherence in work by daily report study and circulation. Hiring as per requirement. Created reports by studying call handling details which eliminates any possibility of manipulation.
Skills
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problelms
Verification Pending
Education
Commerce
Durgapur Institute of Science and Technology
1st Dec 2009 to 1st Jan 2011 (Expected)
Expertise
report preparation
5/5
Arranging PIPs
5/5
Monthly Presentation
5/5
Day to day reports management and preparation
5/5
Leads all testings
5/5
Leading major projects
5/5
Managing sales through self build outbound team
5/5
Team Handling (with a strength of 95)
5/5
Technical Knowledge
5/5
Timely imparting feedbacks
5/5
SPOC for interline process
5/5
Strong Decision Making
5/5
SPOC for inhouse IT requirements
5/5
analytical
5/5
MS Office
5/5
Arranging HR trainings
5/5
team handling
5/5
Lingo
Bengali
Verbal
5/5
Written
3/5
English
Verbal
5/5
Written
5/5
Hindi
Verbal
5/5
Written
5/5
