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Abhinav Vishwakarma

Abhinav Vishwakarma

ID: CCE628269

Abhinav Vishwakarma

ID: CCE628269

  • Technical lead, Concentrix Daksh Pvt Ltd
  • Delhi, India
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Abhinav Vishwakarma

Abhinav Vishwakarma

ID: CCE628269

  • Technical lead, Concentrix Daksh Pvt Ltd
Sponser Title

About Abhinav Vishwakarma

IT Support & Infrastructure Engineer with 4.9 years of hands-on experience in enterprise IT environments. Skilled in Azure Cloud, VDI Management, Intune, Active Directory, Office 365, Windows Support, and Networking. Strong experience in incident management, remote support, and IT operations within 24×7 setups. Proven ability to resolve technical issues, optimize systems, and support large user bases.

Employment History

2023
title

Technical lead

20th Sep 2023 to Present

Salary Package

Salary Hidden

Skills

  • Citrix
  • Remote User Support
  • Virtual Desktop Infrastructure
  • desktop support
  • remote support
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Verification Pending

2022
title

IHG Hotels & ResortsInvite company

1st Jun 2022 to 31st May 2023

Sr associate

1st Jun 2022 to 31st May 2023

Salary Package

Salary Hidden

Roles & Responsibility

Delivered L1 IT support across multiple locations through remote tools. Performed domain join/rejoin, IP configuration, and network troubleshooting. Configured systems both remotely and physically. Managed Active Directory: user creation, deletion, and maintenance. Utilized Zoho Assist and Bomgar for issue resolution. Handled escalations for critical incidents ensuring minimum downtime. Completed monthly, quarterly, and yearly IT audits.

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Verification Pending

2021
title

Associate

1st Apr 2021 to 31st May 2022

Salary Package

Salary Hidden

Roles & Responsibility

Provided L1 technical support for hardware, software, and network issues. Configured complete systems for new users. Performed daily/weekly network and backup checks. Managed user accounts in internal hotel software. Conducted room and public area Wi-Fi testing. Handled daily software backups and event connectivity setups.

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Verification Pending

2019
title

Microsense NetworksInvite company

1st Aug 2019 to 30th Apr 2020

Wifi expert

1st Aug 2019 to 30th Apr 2020

Salary Package

Salary Hidden

Roles & Responsibility

Managed hotel-wide Wi-Fi network operations. Handled guest IT queries and troubleshooting. Conducted Wired/Wireless connectivity diagnostics. Installed and troubleshot Ruckus & EnGenius Access Points. Managed printer setup and data/software issues.

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Verification Pending

Education

2019

Bachelor of Computer Application

MATS University

1st Jun 2017 to 30th Jun 2019 (Expected)

2016

12th

CBSE

1st Apr 2015 to 31st Mar 2016 (Expected)

Expertise

BMC Remedy Helix/ITSM

5/5

Bomgar

5/5

Zoho Assist

5/5

LAN/WAN

5/5

TCP/IP

5/5

Windows OS

5/5

Active Directory

4/5

OneDrive

4/5

Office 365

4/5

VLAN

3/5

VPN

3/5

DHCP

3/5

Azure Cloud

3/5

Switching

3/5

Routing

3/5

Group Policies

3/5

Microsoft Intune

3/5

VDI/Citrix

3/5

Nerdio Manager

3/5

Slack

2/5

Sponser Title