Abhinav Vishwakarma
ID: CCE628269
Abhinav Vishwakarma
ID: CCE628269
- Technical lead, Concentrix Daksh Pvt Ltd
- Delhi, India
Abhinav Vishwakarma
ID: CCE628269
- Technical lead, Concentrix Daksh Pvt Ltd
About Abhinav Vishwakarma
IT Support & Infrastructure Engineer with 4.9 years of hands-on experience in enterprise IT environments. Skilled in Azure Cloud, VDI Management, Intune, Active Directory, Office 365, Windows Support, and Networking. Strong experience in incident management, remote support, and IT operations within 24×7 setups. Proven ability to resolve technical issues, optimize systems, and support large user bases.
Employment History
Concentrix Daksh Pvt LtdInvite company
20th Sep 2023 to Present
Technical lead
20th Sep 2023 to Present
Salary Package
Salary Hidden
Skills
- Citrix
- Remote User Support
- Virtual Desktop Infrastructure
- desktop support
- remote support
Verification Pending
IHG Hotels & ResortsInvite company
1st Jun 2022 to 31st May 2023
Sr associate
1st Jun 2022 to 31st May 2023
Salary Package
Salary Hidden
Roles & Responsibility
Delivered L1 IT support across multiple locations through remote tools. Performed domain join/rejoin, IP configuration, and network troubleshooting. Configured systems both remotely and physically. Managed Active Directory: user creation, deletion, and maintenance. Utilized Zoho Assist and Bomgar for issue resolution. Handled escalations for critical incidents ensuring minimum downtime. Completed monthly, quarterly, and yearly IT audits.
Verification Pending
The Leela Palace Hotels & ResortsInvite company
1st Apr 2021 to 31st May 2022
Associate
1st Apr 2021 to 31st May 2022
Salary Package
Salary Hidden
Roles & Responsibility
Provided L1 technical support for hardware, software, and network issues. Configured complete systems for new users. Performed daily/weekly network and backup checks. Managed user accounts in internal hotel software. Conducted room and public area Wi-Fi testing. Handled daily software backups and event connectivity setups.
Verification Pending
Microsense NetworksInvite company
1st Aug 2019 to 30th Apr 2020
Wifi expert
1st Aug 2019 to 30th Apr 2020
Salary Package
Salary Hidden
Roles & Responsibility
Managed hotel-wide Wi-Fi network operations. Handled guest IT queries and troubleshooting. Conducted Wired/Wireless connectivity diagnostics. Installed and troubleshot Ruckus & EnGenius Access Points. Managed printer setup and data/software issues.
Verification Pending
Education
Bachelor of Computer Application
MATS University
1st Jun 2017 to 30th Jun 2019 (Expected)
12th
CBSE
1st Apr 2015 to 31st Mar 2016 (Expected)
Expertise
BMC Remedy Helix/ITSM
5/5
Bomgar
5/5
Zoho Assist
5/5
LAN/WAN
5/5
TCP/IP
5/5
Windows OS
5/5
Active Directory
4/5
OneDrive
4/5
Office 365
4/5
VLAN
3/5
VPN
3/5
DHCP
3/5
Azure Cloud
3/5
Switching
3/5
Routing
3/5
Group Policies
3/5
Microsoft Intune
3/5
VDI/Citrix
3/5
Nerdio Manager
3/5
Slack
2/5
