Abhinav Vishwakarma

Delivered L1 IT support across multiple locations through remote tools. Performed domain join/rejoin, IP configuration, and network troubleshooting. Configured systems both remotely and physically. Managed Active Directory: user creation, deletion, and maintenance. Utilized Zoho Assist and Bomgar for issue resolution. Handled escalations for critical incidents ensuring minimum downtime. Completed monthly, quarterly, and yearly IT audits.

Provided L1 technical support for hardware, software, and network issues. Configured complete systems for new users. Performed daily/weekly network and backup checks. Managed user accounts in internal hotel software. Conducted room and public area Wi-Fi testing. Handled daily software backups and event connectivity setups.

Managed hotel-wide Wi-Fi network operations. Handled guest IT queries and troubleshooting. Conducted Wired/Wireless connectivity diagnostics. Installed and troubleshot Ruckus & EnGenius Access Points. Managed printer setup and data/software issues.