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Abhijit Chatterjee

Abhijit Chatterjee

ID: CCE782858

Abhijit Chatterjee

ID: CCE782858

  • Delhi, India
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Profile Background
Abhijit Chatterjee

Abhijit Chatterjee

ID: CCE782858

    Covah Sponser

    About Abhijit Chatterjee

    Dynamic and accuracy-driven BPO Professional with 1 year of high-performing experience within the AIFI Non-Voice International Process at Fusion BPO Services. Specialized in managing complex client data validation, digital documentation pipelines, and operational ticketing workflows. Adept at navigating modern CRM interfaces, optimizing process turnaround time (TAT), and ensuring flawless SLA compliance while executing global operations.

    Covah Sponser

    Employment History

    2023
    FC

    fusion cx limited

    31st Mar 2023 to 5th Oct 2024

    customer service associate

    31st Mar 2023 to 5th Oct 2024

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    Salary Package

    Salary Hidden

    (Request Full profile to reveal)

    Skills

    • Data Entry Accuracy
    • Online Data Management
    • Quality & Accuracy Control
    2023
    FB

    Fusion BPO Services

    31st Mar 2023 to 5th Oct 2024

    Call center

    31st Mar 2023 to 5th Oct 2024

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    Salary Package

    Salary Hidden

    (Request Full profile to reveal)

    Roles & Responsibility

    Spearheaded systematic back-office text and database analysis for the AIFI international process, safeguarding content authenticity and compliance. Sustained near-perfect metrics in document auditing, processing updates, and error reduction, directly contributing to accelerated workflow turnarounds. Identified operational pipeline inconsistencies, actively escalating edge cases through standardized ticketing workflows to safeguard service quality. Maintained robust performance records matching daily production quotas and strict internal quality assurance guidelines.

    Skills

    • Customer Service Excellence
    • Data Entry Accuracy
    Congo Sponser

    Education

    2021

    Higher Secondary (H.S.)

    West Bengal Council of Higher Secondary Education (W.B.C.H.S.E.)

    1st Jan 2020 to 1st Jan 2021

    2019

    Madhyamik Pariksha (M.P.)

    West Bengal Board of Secondary Education (W.B.B.S.E.)

    1st Jan 2018 to 1st Jan 2019

    Expertise

    Time punctuality

    5/5

    MS Office Suite (Excel

    3/5

    WORD)

    3/5

    Data Entry & Processing

    3/5

    CRM Ticketing Software

    3/5

    Internet & Cloud Operations

    3/5

    Lingo

    Bengali

    Verbal

    5/5

    Written

    5/5

    English

    Verbal

    3/5

    Written

    3/5

    Hindi

    Verbal

    4/5

    Written

    2/5

    Congo Sponser