Abhijeet Tambe

Hi, my name is Abhijeet Tambe. I have over 9 years of experience in the BPO industry, with the last few years focused on Workforce Management and Real-Time Operations. In my recent role I was responsible for monitoring queues, managing adherence, analyzing real-time performance, and supporting service level achievement. I have experience working with tools like Excel, NICE, IEX, and CXONE for reporting, scheduling support, and operational analysis. I enjoy identifying performance gaps and working with operations teams to stabilize service levels. Currently, I am looking for an opportunity where I can further strengthen my WFM expertise and contribute to operational efficiency in a growing organizatio