Abhi Ghiya

Motivated and detail-driven IT Professional with 5+ years of experience across technical support, cybersecurity fundamentals, ticketing operations, system configuration, VAPT assistance, and multi-platform troubleshooting. Demonstrates strong capability in optimizing IT workflows, enhancing service continuity, and strengthening security posture through structured analysis, proactive monitoring, and precise execution. Adept at leading teams, managing ticketing ecosystems, conducting system deployments, and resolving complex technical incidents with accuracy and consistency. Committed to delivering dependable service quality, improving user satisfaction, and supporting organizational operations through efficient problemsolving, cross-functional coordination, and continuous performance enhancement