AL
Abhay Luthra
ID: CCE974235
Abhay Luthra
ID: CCE974235
- Team lead, Taskus
AL
Abhay Luthra
ID: CCE974235
- Team lead, Taskus

About Abhay Luthra
Operations and Customer Experience professional with 7+ years of experience in BPO operations, team leadership, and large-scale skill development programs. Proven ability to lead high-performing teams, improve service quality, and exceed key performance metrics. Served as Team Leader at TaskUs managing a 34-member team and achieving 93.5% CSAT against a 90% target. Recognized with multiple performance awards including the Mountain Mover annual performance award for the year 2025.
Employment History
2023
Team lead
2nd Aug 2023 to 4th Mar 2026
See MoreSalary Package
Salary Hidden
Roles & Responsibility
• Led a 34-member customer support team managing Quality, Productivity, CSAT, and
Compliance.
• Achieved 93.5% CSAT score exceeding the 90% client target.
• Conducted coaching sessions and performance improvement plans.
• Handled complex escalations and provided real-time floor support.
• Led engagement initiatives to improve morale and productivity
Skills
- CRM
- Feedback Management
- KPI Dashboards
- KRA
- Quality Auditing
- SLA
- Team Building
Education
2016
Bachelor in Art
Mahatma Gandhi University Meghalaya
1st Jul 2013 to 1st Dec 2016
Expertise
Management
5/5
Lingo
English
Verbal
5/5
Written
5/5
Hindi
Verbal
5/5
Written
3/5
Punjabi
Verbal
3/5
Written
1/5
