Abhay Luthra

Operations and Customer Experience professional with 7+ years of experience in BPO operations, team leadership, and large-scale skill development programs. Proven ability to lead high-performing teams, improve service quality, and exceed key performance metrics. Served as Team Leader at TaskUs managing a 34-member team and achieving 93.5% CSAT against a 90% target. Recognized with multiple performance awards including the Mountain Mover annual performance award for the year 2025.