Abhay Kumar Rai
ID: CCE890491
Abhay Kumar Rai
ID: CCE890491
Abhay Kumar Rai
ID: CCE890491

About Abhay Kumar Rai
I am a hardworker and quick learner with 3 years of experience as Customer Service Representative.
Employment History
2024
AS
Admiral Solutions
3rd Jun 2024 to 6th Feb 2026
Customer care executive
3rd Jun 2024 to 6th Feb 2026
See MoreRoles & Responsibility
➢ Provided exceptional customer service to ensure high satisfaction levels.
➢ Resolved queries and concerns via phone, ensuring timely and effective solutions.
➢ Managed and resolved complex issues and return cases.
➢ Maintained a strong understanding of policies and procedures.
➢ Built rapport with customers and ensured appropriate departmental routing.
Skills
- Conflict Resolution
- Problem Solving
- Time Management
- Active listening
- Empathy
2023
MI
Majorel India Private Limited
2nd Jan 2023 to 30th Dec 2023
Partner Support Executive
2nd Jan 2023 to 30th Dec 2023
See MoreRoles & Responsibility
➢ Resolved complex partner issues with efficient problem-solving.
➢ Supported team members during challenging interactions.
➢ Maintained professional handling of complaints and billing discrepancies.
➢ Offered expert guidance in system navigation.
➢ Strengthened partner loyalty and satisfaction through personalized support.
Skills
- Time Management
- Effective Communication
- Problem-Solving
- Customer Relationship Management
- Collaboration skills
2022
TI
Telus international
29th Jun 2022 to 31st Dec 2022
Operations CSR II B
29th Jun 2022 to 31st Dec 2022
See MoreRoles & Responsibility
➢ Delivered multi-channel support via phone, chat, and email.
➢ Addressed and resolved customer complaints and service issues.
➢ Ensured up-to-date knowledge of procedures and policy changes.
➢ Developed quick rapport with customers to offer tailored assistance.
Skills
- Problem Solving
- Time Management
- communication skills
- Team Collaboration
Education
2025
Bachelor in Art
(Highest)University of Delhi
1st Oct 2020 to 31st May 2025
Supporting Documents
Education document hidden
Lingo
English
Verbal
4/5
Written
5/5
Hindi
Verbal
5/5
Written
5/5

