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Aashish Kumar Dawra

Aashish Kumar Dawra

ID: CCE176410

Aashish Kumar Dawra

ID: CCE176410

  • Haryana, India
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Aashish Kumar Dawra

Aashish Kumar Dawra

ID: CCE176410

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    About Aashish Kumar Dawra

    Aspiring to secure a dynamic role within a distinguished organisation that will allow me to enhance my skills, broaden my expertise, and apply my knowledge. Eager to seize opportunities to maximise my potential and contribute to the growth of the organisation.

    Employment History

    2023
    title

    PolicybazaarInvite company

    11th Jul 2023 to 1st Oct 2025

    Agent

    11th Jul 2023 to 1st Oct 2025

    Salary Package

    Salary Hidden

    Roles & Responsibility

     Handled inbound and outbound calls to assist customers with health insurance claims.  Managed cashless and reimbursement processes to ensure operational efficiency.  Resolved high-level escalations from Social Media, IRDA, and the CEO’s office.  Built strong client relationships through active listening and empathetic engagement.

    Skills

    • , Basic Computer Proficency MS tool
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    Verification Pending

    Education

    2026

    B.com hons

    (Highest)

    GLA University

    11th Jul 2023 to 11th Jul 2026 (Expected)

    Expertise

    Escalation Process

    5/5

    KEY RESPONSIBILITIES ● Work effectively in a team environment with a pleasant, professional, and courteous demeanor. ● Manage and process medical prescriptions accurately, ensuring compliance with US healthcare regulations (e.g., HIPAA). ● Provide support via email, chat, and outbound & inbound callsto both internal and external customers. ● Assist patients, and healthcare providers with prescription-related queries and issue resolution. ● Address customer queries, resolve complaints, and ensure customer satisfaction. ● Maintain accurate patient records and ensure data privacy standards are met. ● Handle escalations and complex prescription cases professionally and efficiently. ● Conduct problem-cause analysis to identify and resolve customer issues efficiently.

    5/5

    - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems

    4/5

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