• Led a team of 15 staff, achieving a 20% increase in customer satisfaction scores.
• Managed shift operations, optimizing labor costs by 15% while maintaining service quality.
• Implemented safety compliance training, reducing workplace incidents by 30% over six months.
• Coordinated team schedules, enhancing time management and improving shift coverage by 25%.
• Delivered exceptional customer service, resulting in a 10% boost in repeat business during peak hours.
