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Aakash Muthreja

ID: CCE050731

Aakash Muthreja

ID: CCE050731

  • Uttar Pradesh, India
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Profile Background
AM

Aakash Muthreja

ID: CCE050731

    Sponser Title

    About Aakash Muthreja

    Service desk IT Consultant with experience in ServiceNow support, incident management, Dynamics 365 CRM customization, requirement gathering, and technical troubleshooting - providing end-to-end support via calls, chats, and emails.

    Employment History

    2024
    TM

    Tech MahindraInvite company

    20th Sep 2024 to Present

    Technical support

    20th Sep 2024 to Present

    Salary Package

    Salary Hidden

    Roles & Responsibility

    Handled 20,000+ ServiceNow ITSM tickets (Incidents & Requests) with SLA compliance. • Delivered 24×7 End-User Support via calls, chats & emails. • Performed Troubleshooting & Root Cause Analysis (RCA) using Active Directory, CMD, and system tools. • Gathered Client Requirements and coordinated Workflow Updates with technical teams. • Provided VIP Support, optimized Ticket Workflows, and used the Knowledge Base (K

    Skills

    • Troubleshooting & Problem Resolution
    See More

    Verification Pending

    2023
    AE

    All e technologiesInvite company

    20th Feb 2023 to 20th May 2024

    Associate consultant

    20th Feb 2023 to 20th May 2024

    Salary Package

    Salary Hidden

    Roles & Responsibility

    • CRM modules based on client business requirements. • Created automated email journeys and campaigns using D365 Marketing templates and drag-and- drop Tools. • Designed and developed Alumni, Student & Hostel Portals using low-code/no-code frameworks for education-sector clients. • Worked with AL Language in Microsoft Business Central (T ables, Pages, Codeunits, Fields) to support functional and technical requirements. • Collaborated with cross-functional teams for solution delivery, ensuring timely deployment of scalable CRM modules. • Contributed to functional consulting, requirement gathering, and improving CRM workflows and user experienc

    Skills

    • Client-focused
    • Client Co-ordination
    • Client Counseling
    • Client Development
    See More

    Verification Pending

    Education

    2023

    Btech in nformation technology

    (Highest)

    IMS Engineering College, Ghaziabad

    20th Aug 2019 to 20th Aug 2023

    Sponser Title