AP
Aakarsh Pandey
ID: CCE393682
Aakarsh Pandey
ID: CCE393682
- Executive, EaseMyTrip
AP
Aakarsh Pandey
ID: CCE393682
- Executive, EaseMyTrip
About Aakarsh Pandey
Results-driven customer support professional with 1+ year of hands-on experience at EaseMyTrip, one of India's leading travel platforms. Skilled in resolving complex customer issues across voice, email, and social media channels. Known for staying calm under pressure, de-escalating difficult situations, and consistently delivering satisfaction that exceeds expectations. Seeking a customer support role where I can bring my communication skills, problem-solving ability, and commitment to service excellence.
Employment History
2025
E
EaseMyTrip
1st Jan 2025 to Present
Executive
1st Jan 2025 to 12th May 2026
See MoreRoles & Responsibility
Handled flight support queries — rebooking, refunds, cancellations and travel issues. Managed email support — written complaints, baggage claims and compensation requests. Handled Social Media Escalations on Twitter and Facebook — resolving high-priority, public-facing complaints in real time. De-escalated frustrated and high-profile customers while maintaining brand tone in every interaction. Consistently exceeded monthly KPI targets and maintained CSAT score of 4.8/5. Maintained a zero escalation breach record throughout tenure.
Education
2025
12th Standard — Higher Secondary
NIOS
4th Apr 2024 to 2nd May 2025
1970
Bachelor Of Arts (pursuing)
IGNOU — Indira Gandhi National Open University
1st Jan 2026 to Invalid date (Expected)
Expertise
Adaptable
5/5
Empathetic
5/5
Composed
5/5
Proactive
5/5
Disciplined
5/5
CRM Systems
5/5
Ticketing Tools
5/5
Social Media
5/5
Email & Chat Support
5/5
