Quality Assurance Manager / Head of QA

Job Description: Quality Assurance Manager / Head of QA

Position: Quality Assurance Manager / Head of QA

Department: Quality & Compliance

Reports To: Plant Head / General Manager

Employment Type: Full-Time

Location: Ranchi, Jharkhand]

About the Role

We are seeking an experienced and authoritative Head of Quality Assurance to lead our plant's quality control operations. Our facility specializes in the in-house manufacturing of Atta, as well as the repacking of various food commodities including Suji, Maida, Daliya, Besan, Sattu, pulses, rice, and dry fruits. The ideal candidate will take ownership of the entire quality lifecycle, lead a dedicated team, and act as the primary liaison for the QC heads of our major e-commerce and modern trade partners (e.g., Reliance, Flipkart, Blinkit).

Key Responsibilities

1. Team Leadership & Management

• Directly manage, train, and mentor a team of 8 to 10 Quality Assurance Executives.

• Define daily KPIs, shift allocations, and performance metrics for the QA team.

• Conduct regular training sessions on food safety standards, hygiene, and new compliance regulations.

2. Manufacturing & Repacking Quality Control

• Oversee the end-to-end quality protocols for the Atta manufacturing process, from raw material procurement (wheat inwarding) to the final milled product.

• Monitor and enforce strict quality checks on the repacking lines for Suji, Maida, Daliya, Besan, Sattu, pulses, rice, and dry fruits.

• Ensure strict adherence to Good Manufacturing Practices (GMP) and Good Hygiene Practices (GHP) across the plant floor.

3. Client Relations & Online Monitoring

• Act as the primary point of contact for external Quality Control Heads and auditors from key B2B clients (Reliance, Flipkart, Blinkit, etc.).

• Monitor online product reviews and quality metrics provided by e-commerce partners to proactively identify potential product issues.

• Represent the company in external audits, sharing relevant quality documentation and test reports with clients as requested.

4. Complaint Resolution & Corrective Action

• Investigate and resolve B2B and B2C product complaints swiftly and professionally.

• Perform Root Cause Analysis (RCA) for any defects or customer complaints and implement Corrective and Preventive Actions (CAPA).

• Maintain comprehensive documentation of all quality checks, audit reports, and complaint resolutions.

5. Compliance & Regulatory Standards

• Ensure 100% compliance with FSSAI guidelines, weights and measures regulations, and any other local food safety laws.

• Manage shelf-life studies, pest control processes, and sanitation schedules for the facility.

Required Qualifications & Experience

• Education: Bachelor’s or Master’s degree in Food Technology, Food Science, Microbiology, or a related field.

• Experience: Minimum of 7–10 years of experience in Quality Assurance within the FMCG or food processing industry (experience with flour milling and staple repacking is highly preferred).

• Leadership: Proven experience managing a sizable QA/QC team.

• Certifications: FOSTAC training or Lead Auditor certification (ISO 22000 / HACCP) is a strong advantage.

Key Skills & Competencies

• Excellent Communicator: Ability to speak confidently and professionally with high-level client QC heads and stakeholders.

• Analytical Thinking: Strong problem-solving skills with hands-on experience in RCA and CAPA frameworks.

• Detail-Oriented: A sharp eye for online product monitoring and spotting systemic quality trends before they become major issues.

• Tech-Savvy: Comfortable using basic ERP systems, spreadsheets, and online vendor portals for major e-commerce platforms.