Yashmine Kaur

Roles & Responsibility

I am a Senior Service Executive with expertise in managing premium flight bookings, handling end-to-end ticketing requests, and resolving multiple travel-related queries. Proficient in Amadeus GDS systems, I streamline reservations and ticketing processes effectively. I conduct DSAT call audits, analyzing customer feedback to identify root causes of dissatisfaction and enhance service quality. Skilled in analytical thinking, communication, leadership, and financial control, I leverage Microsoft Excel and PowerPoint to support BPO voice and non-voice operations efficiently.