Sagar Sahu

I am writing to let you know that I am interested in your profile for openings in Assistant Manager roles in Customer Service, Operations, Banking, Insurance, or related non-IT functions in Mumbai or Pune (Hybrid/On-site). With experience across organizations such as Gallagher, Infinx, and Teleperformance, I have worked extensively in client-facing and operations environments, handling: Customer service and escalations management Team coordination and mentoring of staff Process delivery within defined SLAs and quality parameters Stakeholder communication and issue resolution Reporting, documentation, and day-to-day operations support I am specifically looking for non-IT, non-sales roles where I can contribute through my background in customer service, operations, and support functions, while also growing into larger responsibility areas such as people management and process improvement. I have attached my updated resume for your reference. I would be grateful if you could consider my profile for any current or upcoming opportunities matching my experience and preferred locations (Mumbai / Pune – Hybrid). Thank you for your time and consideration. I look forward to hearing from you.