Pinakin kanada

Worked as an Assistant Manager – Service Operations & Mac Engineer at Venus Data Products Pvt. Ltd., responsible for managing end-to-end service center operations, including inventory, logistics, and accounts management. Handled customer queries, complaints, and escalations, ensuring timely resolution by coordinating with the Apple support team via chat, email, and calls. Provided technical support for Mac and Apple devices, delivering effective solutions and maintaining high customer satisfaction. Also managed service workflow, ticket handling, and operational documentation to ensure smooth and efficient operations.