Jahirul Gain
ID: CCE575062
Jahirul Gain
ID: CCE575062
- Agent, RiseOTB
- West Bengal, India
Jahirul Gain
ID: CCE575062
- Agent, RiseOTB
About Jahirul Gain
I am a dedicated Fraud & Risk Analyst with a robust background in analyzing fraud activities and delivering exceptional customer service. With proven analytical skills and a commitment to excellence, I successfully manage risk detection efforts to protect client assets. My academic qualifications in English complement my professional experiences, allowing me to communicate effectively and solve complex problems.
Employment History
RiseOTBInvite company
14th Apr 2025 to Present
Agent
14th Apr 2025 to Present
Salary Package
Salary Hidden
Skills
- Account Management
- BPO
- Fraud and Risk Analyst
- case handling
- seller support
Verification Pending
Rise otb companyInvite company
1st Apr 2025 to Present
Fraud and Risk Analyst
1st Apr 2025 to Present
Salary Package
Salary Hidden
Roles & Responsibility
Managed critical fraud and risk detection activities for key accounts (e.g., Walmart). Applied strong analytical skills to investigate and solve complex cases, significantly reducing potential financial loss and protecting client assets.
Skills
- Fraud and Risk Analyst
Verification Pending
TeleperformanceInvite company
15th May 2023 to 30th Jun 2024
Customer care specialist
15th May 2023 to 30th Jun 2024
Salary Package
Salary Hidden
Roles & Responsibility
Handled high-volume customer inquiries via voice, focusing on the Amazon process. Consistently achieved high customer satisfaction scores through effective communication and ensuring first-call resolution.
Skills
- Communication
- Problem Solving
- Customer Handling
- fluency
Verification Pending
Education
Master of Arts (M.A.) in English
Rabindrabharati University
5th Apr 2023 to 27th May 2025 (Expected)
Bachelor of Arts (B.A. Hons.) in English
Bankura Sonamukhi College (Bankura University)
10th May 2019 to 7th May 2022 (Expected)
Higher Secondary Examination (10+2)
West Bengal Board of higher secondary education
2nd Mar 2017 to 17th Apr 2019 (Expected)
Secondary Examination (10th)
West Bengal Board
10th Mar 2016 to 11th May 2017 (Expected)
Expertise
Word (Document formatting & typing)
5/5
Excel (Basic formulas
5/5
PowerPoint (Presentation creation & design)
5/5
Basic computer operations & internet usage
5/5
Hardworking & committed to results
5/5
Flexible and quick to adapt
5/5
Team player with strong collaboration skills
5/5
Able to handle pressure and meet deadlines
5/5
Positive attitude & strong work ethic
5/5
data entry & spreadsheets)
4/5
Lingo
Bengali — Fluent
Verbal
5/5
Written
5/5
English — Native/Bilingual
Verbal
5/5
Written
5/5
English,Hindi, Bengoli
Verbal
5/5
Written
5/5
Hindi — Fluent
Verbal
5/5
Written
2/5
