JG
Jahirul Gain
ID: CCE575062
Jahirul Gain
ID: CCE575062
- Agent, RiseOTB
About Jahirul Gain
I am a dedicated Fraud & Risk Analyst with a robust background in analyzing fraud activities and delivering exceptional customer service. With proven analytical skills and a commitment to excellence, I successfully manage risk detection efforts to protect client assets. My academic qualifications in English complement my professional experiences, allowing me to communicate effectively and solve complex problems.

Employment History
2025
2025
RO
Rise otb company
1st Apr 2025 to Present
Fraud and Risk Analyst
1st Apr 2025 to Present
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Salary Hidden
Roles & Responsibility
Managed critical fraud and risk detection activities for key accounts (e.g., Walmart). Applied strong analytical skills to investigate and solve complex cases, significantly reducing potential financial loss and protecting client assets.
Skills
- Fraud and Risk Analyst
2023
T
Teleperformance
15th May 2023 to 30th Jun 2024
Customer care specialist
15th May 2023 to 30th Jun 2024
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Salary Hidden
Roles & Responsibility
Handled high-volume customer inquiries via voice, focusing on the Amazon process. Consistently achieved high customer satisfaction scores through effective communication and ensuring first-call resolution.
Skills
- Communication
- Problem Solving
- Customer Handling
- fluency

Education
2025
Master of Arts (M.A.) in English
Rabindrabharati University
5th Apr 2023 to 27th May 2025
2022
Bachelor of Arts (B.A. Hons.) in English
Bankura Sonamukhi College (Bankura University)
10th May 2019 to 7th May 2022
2019
Higher Secondary Examination (10+2)
West Bengal Board of higher secondary education
2nd Mar 2017 to 17th Apr 2019
2017
Secondary Examination (10th)
West Bengal Board
10th Mar 2016 to 11th May 2017
Expertise
Word (Document formatting & typing)
5/5
Excel (Basic formulas
5/5
PowerPoint (Presentation creation & design)
5/5
Basic computer operations & internet usage
5/5
Hardworking & committed to results
5/5
Flexible and quick to adapt
5/5
Team player with strong collaboration skills
5/5
Able to handle pressure and meet deadlines
5/5
Positive attitude & strong work ethic
5/5
data entry & spreadsheets)
4/5
Lingo
Bengali — Fluent
Verbal
5/5
Written
5/5
English — Native/Bilingual
Verbal
5/5
Written
5/5
English,Hindi, Bengoli
Verbal
5/5
Written
5/5
Hindi — Fluent
Verbal
5/5
Written
2/5