Devanshi Srivastava

Conduct outbound calls to prospective clients in the US and UK to promote and sell online courses, including Data Science, Generative AI, Cyber Security, and other technology-focused programs. Engage potential customers with clear, persuasive communication to understand their learning needs and provide tailored course recommendations. Maintain accurate records of interactions and follow up to achieve sales targets. Collaborate with the sales team to refine outreach strategies and contribute to business growth. Strong communication skills, customer-oriented approach, and knowledge of technology courses are essential.

Handled outbound calls to recover overdue payments from US-based individual accounts. Negotiated payment plans with customers to settle debts in accordance with client policies and FDCPA. Maintained daily performance goals and consistently met collection targets. Demonstrated professionalism and empathy while dealing with sensitive financial situations.

Managed collections for third-party clients, ensuring timely and efficient recovery of overdue accounts. Maintained strong client relationships and adhered to FDCPA regulations. Demonstrated exceptional negotiation skills, achieving high recovery rates while maintaining professionalism. Effectively managed a high volume of accounts, ensuring compliance and quality service delivery.

Conducted outbound calls to US consumers regarding past-due credit card accounts. Assisted customers in understanding repayment options and successfully negotiated payment terms. Documented all collection activity accurately in internal systems. Consistently exceeded call quality and recovery performance benchmarks.