Amit marmat

• Delivered exceptional customer service, achieving a 95% satisfaction rate through effective communication in Hindi. • Resolved customer inquiries efficiently, reducing average response time by 30% within the first quarter. • Enhanced team morale by fostering a positive attitude, resulting in a 20% increase in employee engagement scores. • Trained new hires on communication best practices, improving team performance metrics by 15% in three months. • Managed high-volume customer interactions, maintaining a 98% resolution rate through confident and clear communication.