Sonu
ID: CCE298640
Sonu
ID: CCE298640
- Process developer, Genpact india pvt ltd
- Delhi, India
Sonu
ID: CCE298640
- Process developer, Genpact india pvt ltd
About Sonu
Process Developer with 5+ years of experience in Retirement Services (401k). Specialized in participant enrollment, Money In operations, contributions, rollovers, loan repayments, compliance testing (ADP/ACP, Top Heavy, 402(g)), ACH/Wire processing, quality control, and audit support. Proven track record in pilot batch implementation, team handling, query resolution, performance reporting, and knowledge sharing. Promoted from Senior Process Associate to Process Developer based on consistent performance, leadership, and SLA adherence
Employment History
Genpact india pvt ltdInvite company
22nd Sep 2017 to Present
Process developer
22nd Sep 2017 to Present
Salary Package
Salary Hidden
Roles & Responsibility
Process Developer with 5+ years of experience in Retirement Services (401k). Specialized in participant enrollment, Money In operations, contributions, rollovers, loan repayments, compliance testing (ADP/ACP, Top Heavy, 402(g)), ACH/Wire processing, quality control, and audit support. Proven track record in pilot batch implementation, team handling, query resolution, performance reporting, and knowledge sharing. Promoted from Senior Process Associate to Process Developer based on consistent performance, leadership, and SLA adherence
Verification Pending
Education
B.A.
(Highest)School of Open Learning (University of Delhi)
20th Sep 2016 to 19th Oct 2019
Expertise
Retirement Benefits
5/5
Microsoft Excel
5/5
MS Office
5/5
Time Management
5/5
KEY RESPONSIBILITIES ● Work effectively in a team environment with a pleasant, professional, and courteous demeanor. ● Manage and process medical prescriptions accurately, ensuring compliance with US healthcare regulations (e.g., HIPAA). ● Provide support via email, chat, and outbound & inbound callsto both internal and external customers. ● Assist patients, and healthcare providers with prescription-related queries and issue resolution. ● Address customer queries, resolve complaints, and ensure customer satisfaction. ● Maintain accurate patient records and ensure data privacy standards are met. ● Handle escalations and complex prescription cases professionally and efficiently. ● Conduct problem-cause analysis to identify and resolve customer issues efficiently.
5/5
Handling Team
5/5
MSPowerPoint
4/5
