Customer-focused hospitality professional with over 2 years of experience at Marriott International, specializing in guest relations, loyalty program support, escalation management, and sales operations. Proven ability to handle high-volume customer interactions, resolve complex issues efficiently, and consistently exceed service and performance targets while maintaining compliance with company standards.
Handled high-volume inbound calls and email communication. Processed guest requests accurately and within defined SLAs. Delivered personalized solutions to strengthen long-term guest relationships.
