S SARATH KUMAR

Handled inbound and outbound leads to promote Fitelo’s health and wellness programs. Engaged with prospective customers to understand their health goals and recommend suitable solutions. Maintained and updated customer details, follow-up status, and sales activities in CRM systems. Conducted regular follow-ups via calls, emails, and WhatsApp to improve lead conversion. Achieved sales targets through consultative selling, objection handling, and effective closing techniques. Prepared daily call reports and sales updates using Excel and CRM dashboards. Coordinated with internal teams to ensure smooth onboarding and customer satisfaction.

Worked on the Housing.com project, handling inbound and outbound customer leads. Contacted property seekers to understand requirements such as location, budget, and property type. Qualified leads and scheduled site visits by coordinating with field sales teams. Maintained accurate customer data, call logs, and follow-up status in CRM systems. Prepared daily MIS reports and updated lead status using Excel. Handled customer queries related to property listings, pricing, and availability. Achieved assigned call and conversion targets while maintaining quality standards. Ensured timely follow-ups to improve lead conversion and customer engagement

Managed end-to-end recruitment including sourcing, screening, scheduling interviews, and onboarding. Maintained employee records, candidate databases, and HR documentation with high accuracy. Coordinated with hiring managers to understand manpower requirements and hiring timelines. Handled offer letters, joining formalities, and background documentation. Updated recruitment trackers and prepared daily/weekly MIS reports using Excel. Assisted in payroll coordination, attendance tracking, and employee data management. Supported employee engagement activities and helped resolve basic employee queries. Ensured compliance with company HR policies and documentation standards.

Handled online sales and client acquisition for trading and demat accounts. Contacted prospective customers to explain stock market products and digital trading platforms. Assisted clients with account opening, KYC documentation, and verification processes. Maintained accurate client data, account details, and follow-up records in CRM and Excel sheets. Responded to customer queries related to trading platforms, login issues, and basic transactions. Conducted regular follow-ups to convert leads into active customers. Achieved assigned sales and onboarding targets while ensuring compliance with company policies. Coordinated with internal teams to resolve client issues and ensure smooth onboarding.