Praveen To pay money to Consultency

NICE Certified Technical Support Engineer with 9+ years of experience supporting VoIP and contact centre solutions across hosted, on-premises, and cloud environments. Proven expertise in NICE Engage, NTR, Genesys, and VoIP infrastructure for global clients in banking, insurance, and BPO sectors. Seeking to contribute technical acumen and customer-centric support in a dynamic VoIP engineering role.