Results-driven Operations Manager with 17+ years of progressive experience in BPO / Contact Center operations across domestic and international processes. Proven track record of leading large teams (up to 130+ HC), driving significant KPI improvements, and implementing process excellence initiatives using Lean Six Sigma methodologies. Expertise spans Inbound, Outbound, Escalation Management, Grievance Cell, WhatsApp & Email Desk, and Emergency Response Operations. Adept at workforce planning, performance management, stakeholder engagement, and P&L oversight. Recognized at the Global CEO level for outstanding client management. Currently targeting Operations Manager, Deputy Operations Manager, or Assistant Operations Manager roles where I can leverage deep operational expertise to deliver measurable business outcomes.
