Mayank Bhareja
ID: CCE870257
Mayank Bhareja
ID: CCE870257
- Delhi, India
Mayank Bhareja
ID: CCE870257
About Mayank Bhareja
Calm and composed professional with experience in customer service and marketing. Known for strong communication, problem-solving abilities, and quick adaptability in fast-paced environments. Seeking to contribute to customer service excellence while building expertise for a future higher responsibility roles.
Employment History
ConcentrixInvite company
22nd Aug 2025 to Present
Sr. Representative, Operations
22nd Aug 2025 to Present
Salary Package
Salary Hidden
Roles & Responsibility
Senior Representative - Operations with experience in the United Healthcare Group (UHG) process, handling Medicare & Medicaid (M&R DSNP) members. Skilled in customer support, healthcare operations, eligibility verification, benefits explanation, and compliance-driven processes. Strong communicator with proven ability to manage sensitive healthcare information while maintaining quality and accuracy. Handled inbound customer interactions for United Healthcare Group (UHG) members under Medicare & Medicaid (Dual Special Needs Plan - DSNP). Ensured strict compliance with HfP AA guidelines and company policies while handling sensitive healthcare data.
Skills
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problelms
Verification Pending
FIS GLOBALInvite company
10th Feb 2025 to 15th Aug 2025
Executive
10th Feb 2025 to 15th Aug 2025
Salary Package
Salary Hidden
Roles & Responsibility
Delivered high-quality customer support for international clients in the financial sector, maintaining a 98%+ customer satisfaction score. Resolved complex queries efficiently, reducing average handling time by 15% while ensuring compliance with global banking standards. Built strong client relationships, leading to improved first contact resolution rates and repeat positive feedback from senior managers. Collaborated with cross-functional teams to implement process improvements that enhanced workflow efficiency. Maintained up-to-date knowledge of financial regulations, compliance requirements, and data privacy protocols to ensure risk-free customer interactions.
Skills
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
Verification Pending
Education
B.com
School of open learning, Delhi University
10th Sep 2022 to 10th Sep 2026 (Expected)
Schooling
DARSHAN ACADEMY
1st Jan 2008 to 1st Jan 2021 (Expected)
Expertise
Problem Solving
5/5
Customer-focused Service
5/5
Communication
5/5
Data Entry
5/5
Customer Service
5/5
Communication & Stakeholder Management
5/5
Process Improvement & Collaboration
5/5
Customer Experience Optimization
5/5
Regulatory Compliance & Risk Awareness
4/5
Microsoft Excel
3/5
Healthcare Operations
3/5
Banking & Financial Operations
3/5
Digital Marketing
0/5
Adaptability
0/5
Active listening
0/5
Team Collaboration
0/5
Time Management
0/5
Conflict Resolution
0/5
Quick Learning
0/5
Empathy
0/5
Lingo
English
Verbal
4/5
Written
5/5
English (India)
Verbal
5/5
Written
5/5
Hindi
Verbal
5/5
Written
3/5
