Mansi Jagtap

Reviewed and moderated user-generated content (text, images, videos) to ensure it meets platform policies and community guidelines. Identified and flagged toxicity, hate speech, spam, and harmful/unsafe content. Performed Nodata / data labeling tasks, tagging content based on accuracy, context, and predefined rules. Maintained high accuracy while meeting daily productivity targets. Reported content trends and escalation cases to the quality and safety team.

Handled inbound calls and assisted customers with mobile-related queries, order issues, returns, and replacements. Provided clear and professional communication to ensure high customer satisfaction. Logged call details and resolved issues within TAT (Turnaround Time). Coordinated with internal teams to provide accurate and fast resolutions. Maintained performance metrics such as AHT, CSAT, and FCR.