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Durgesh K

ID: CCE789350

Durgesh K

ID: CCE789350

  • Customer service representative, Policy Bazaar Insurance Web Aggregator
  • Delhi, India
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Profile Background
DK

Durgesh K

ID: CCE789350

  • Customer service representative, Policy Bazaar Insurance Web Aggregator
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About Durgesh K

Confident and articulate Customer Support Professional with strong English communication skills and a background in both voice-based service and technical support. Experienced in resolving customer issues efficiently while maintaining high satisfaction levels. Adept at managing high-volume calls, CRM systems, and ensuring first-contact resolution.

Employment History

2024
PB

Customer service representative

14th Oct 2024 to 19th Jul 2025

Salary Package

Salary Hidden

Roles & Responsibility

Handled high-volume customer calls with professionalism and empathy in Health department . • Provided accurate and timely solutions for queries related to insurance health policies, Issuance, Renewals, and Claim processes.

Skills

  • Communication
  • Customer Retention
  • Escalation Support
  • Escalation Management
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Verification Pending

Education

2021

Class 12

GBSSS, East Delhi

1st Apr 2020 to 31st Mar 2021 (Expected)

2020

Class 10

KBV Senior Secondary School, East Delhi

1st Apr 2019 to 31st Mar 2020 (Expected)

Expertise

Excellent spoken & written English communication

0/5

Inbound/Outbound call handling

0/5

Customer satisfaction & conflict resolution

0/5

CRM tools & call documentation

0/5

Voice etiquette

0/5

active listening & empathy

0/5

Escalation management & problem-solving

0/5

Basic technical troubleshooting

0/5

Multi-tasking in fast-paced environments

0/5

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