Customer service representative, Policy Bazaar Insurance Web Aggregator
About Durgesh K
Confident and articulate Customer Support Professional with strong English communication skills and a background in both voice-based service and technical support. Experienced in resolving customer issues efficiently while maintaining high satisfaction levels. Adept at managing high-volume calls, CRM systems, and ensuring first-contact resolution.
Handled high-volume customer calls with professionalism and empathy in
Health department .
• Provided accurate and timely solutions for queries related to insurance health
policies, Issuance, Renewals, and Claim processes.
Skills
Communication
Customer Retention
Escalation Support
Escalation Management
Education
2021
Class 12
GBSSS, East Delhi
1st Apr 2020 to 31st Mar 2021
2020
Class 10
KBV Senior Secondary School, East Delhi
1st Apr 2019 to 31st Mar 2020
Expertise
Excellent spoken & written English communication
