Divya Jyoti Anand
ID: CCE905127
Divya Jyoti Anand
ID: CCE905127
- Service desk senior associate , Ntt data
- Maharashtra, India
Divya Jyoti Anand
ID: CCE905127
- Service desk senior associate , Ntt data

About Divya Jyoti Anand
I am a trained professional seeking a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the organization.
Employment History
Ntt dataInvite company
18th Dec 2023 to Present
Service desk senior associate
18th Dec 2023 to Present
Salary Package
Salary Hidden
Roles & Responsibility
Serve as first point of contact for customer technical inquiries via phone and email. Perform remote diagnostics, resolve issues, and escalate complex cases. Document incident details, resolutions, and follow-ups in the ticketing system. Guide users through solutions and provide accurate product/service information. Pass on any feedback or suggestions by customers to the appropriate internal team. Participate in activities designed to improve customer satisfaction and business performance and operational KPIs.
Verification Pending
Concentrix india Pvt LtdInvite company
1st Jun 2022 to 7th Jun 2023
Technical support engineer
1st Jun 2022 to 7th Jun 2023
Roles & Responsibility
Serve as first point of contact for customer technical inquiries via phone and email. Perform remote diagnostics, resolve issues, and escalate complex cases. Document incident details, resolutions, and follow-ups in the ticketing system. Guide users through solutions and provide accurate product/service information. Pass on any feedback or suggestions by customers to the appropriate internal team. Participate in activities designed to improve customer satisfaction and business performance and operational KPIs.
Verification Pending
Education
Master of Computer Applications (MCA)
Jain University, Bangalore, Karnataka
1st Jan 2022 to 1st Jan 2024 (Expected)
Bachelor of Computer Applications (BCA)
Gauhati University, Guwahati, Assam
1st Jan 2018 to 1st Jan 2021 (Expected)
Higher Secondary (12th)
Don Bosco Higher Secondary School, Diphu
1st Jan 2016 to 1st Jan 2018 (Expected)
High School Leaving Certificate (10th)
Don Bosco Higher Secondary School, Diphu
1st Jan 2015 to 1st Jan 2016 (Expected)
Expertise
Office 365
5/5
microsoft Teams
5/5
Outlook
5/5
Dynamics 365
5/5
Intune
5/5
okta
5/5
Basic Networking knowledge
5/5
Windows Troubleshooting
5/5
Remedy
5/5
BMC Remedy
4/5
MFA
4/5
C programming
3/5
HTML
3/5
Lingo
English
Verbal
5/5
Written
5/5
