Diksha saini

Roles & Responsibility

Tech Support Engineer – Roles & Responsibilities: • Diagnose and resolve technical issues related to hardware, software, and networks • Provide technical support via phone, email, or chat • Troubleshoot problems and deliver timely solutions • Maintain support tickets and proper documentation • Escalate complex issues to senior teams when required • Monitor system performance and perform basic maintenance tasks • Guide users on system usage and best practices • Ensure high service quality and customer