Bidyut Sarkar
ID: CCE021936
Bidyut Sarkar
ID: CCE021936
- West Bengal, India
Bidyut Sarkar
ID: CCE021936
About Bidyut Sarkar
Seasoned logistics and operations professional with 25+ years of expertise across Courier Operations, Distribution, E-commerce Logistics, Warehousing, and Customer Relationship Management. Currently serving as Lead – Hub Operations at Instakart Services Pvt. Ltd., overseeing strategic and day-to-day operations for SilcharHub_IXS (Assam). Demonstrated success in streamlining courier and logistics workflows, optimizing resource utilization, and driving operational excellence. Adept at delivering system-driven, scalable solutions tailored to dynamic customer requirements, ensuring high service quality and satisfaction. Strong command of analytical thinking, cross-functional collaboration, and process optimization, with a proven ability to document and implement best practices that enhance efficiency and reduce costs.
Employment History
Instakart Services Pvt. Ltd.Invite company
22nd Feb 2021 to 7th Sep 2025
Branch incharge
22nd Feb 2021 to 7th Sep 2025
Salary Package
Salary Hidden
Roles & Responsibility
Lead end-to-end hub operations ensuring adherence to SOPs, SLAs, and ZTP, delivering exceptional customer service through timely interventions and proactive escalation management. Drive employee engagement to cultivate a motivated, high-performing team while managing attrition. Oversee budgeting, petty cash, and Cost Per Shipment (CPS) to maintain financial discipline and profitability. Prepare and present performance dashboards for reviews with key stakeholders. Coordinate cross-functionally to ensure commercial and statutory compliance, fostering operational excellence and sustained business growth.
Skills
- Distributed Systems
- Distribution Center Operations
- Branch Operations Coordination
- Branch manager
Verification Pending
FedEx TSCS (I) Pvt. Ltd.Invite company
1st Feb 2012 to 1st Feb 2021
Senior executives
1st Feb 2012 to 1st Feb 2021
Salary Package
Salary Hidden
Roles & Responsibility
Led comprehensive logistics operations post-acquisition, managing end-to-end inbound/outbound and surface load movements across regional and national routes. Supervised a team of 80 personnel, including bikers and vehicle couriers, ensuring timely dispatch, accurate documentation, and compliance with service standards. Coordinated vendor pickups and deliveries, resolved shipment issues promptly, and maintained real-time updates via internal systems. Generated detailed operational reports and executed daily cash closures with full accuracy. Collaborated cross-functionally with Sales and Customer Service to drive business growth and elevate client satisfaction..
Skills
- Distribution Center Operations
Verification Pending
AFL Wiz [Courier division AFL Pvt. Ltd.]Invite company
1st Jun 2006 to 1st Feb 2012
Shift manager
1st Jun 2006 to 1st Feb 2012
Salary Package
Salary Hidden
Roles & Responsibility
Managed daily warehouse operations for Philips Medical Services, ensuring accurate handling and timely dispatch of medical equipment. Transitioned to Air Operations Hub to oversee inbound/outbound load movements, maintaining strict adherence to air cut-off schedules. Led a team of 30 as Shift-In-Charge, coordinating bulk pickups, processing, and multi-region dispatches. Optimized vehicle movements between hubs, branches, and airports, enhancing operational efficiency. Prepared line haul reports for management review, enabling performance tracking. Collaborated with vendors, sales, and customer service teams to ensure service reliability and support business growth.
Skills
- Distribution Center Operations
Verification Pending
Education
(10+2)/bachelor of commerce
Calcutta University
1st Apr 1995 to 31st Mar 1997
B.Com.(PASS)
Calcutta University
1st Apr 1995 to 31st Mar 1997 (Expected)
Higher Secondary
W.B.C.H.S.E
1st Apr 1993 to 31st Mar 1995 (Expected)
Secondary
W.B.B.S.E
1st Apr 1991 to 31st Mar 1993 (Expected)
Expertise
Distribution
5/5
E-commerce Logistics
5/5
Warehousing
5/5
Courier Operations
5/5
Client Satisfaction
0/5
Performance Tracking
0/5
compliance
0/5
Financial Discipline
0/5
Team Management
0/5
Vendor Coordination
0/5
Stock Accuracy
0/5
MIS
0/5
Inventory Control
0/5
Cost Reduction
0/5
Best Practices
0/5
Documentation
0/5
Service Quality
0/5
Customer Satisfaction
0/5
Operational Excellence
0/5
resource utilization
0/5
