
Ankit Kumar
ID: CCE092526
Ankit Kumar
ID: CCE092526
- Customer service rep, INDUSIND BANK LTD
- Tamil Nadu, India

Ankit Kumar
ID: CCE092526
- Customer service rep, INDUSIND BANK LTD

About Ankit Kumar
Solving customer issue through mail and As a dedicated Customer Service Representative, I specialize in resolving customer issues efficiently through both email correspondence and outbound calls. I actively listen to customers to fully understand their concerns and work diligently to provide effective solutions. With strong leadership qualities, I ensure a positive experience by managing communications professionally and fostering customer satisfaction. My goal is to deliver reliable support that strengthens customer relationships and promotes trust.
Employment History
INDUSIND BANK LTDInvite company
18th Aug 2023 to Present
Customer service rep
18th Aug 2023 to Present
Salary Package
Salary Hidden
Roles & Responsibility
Customer Service Representative – Credit Card Correspondence Manage and resolve customer inquiries related to credit card services via email and outbound calls, ensuring prompt and accurate communication. Address billing, transaction disputes, and account information with a focus on customer satisfaction and retention. Additionally, served as a VKYC Officer for one year, verifying customer identity and documentation through secure video calls to ensure regulatory compliance and fraud prevention. Demonstrated strong communication, problem-solving, and verification skills supporting seamless credit card operations and enhanced customer trust.
Skills
- Incident Handling
- Domestic & International Travel Knowledge
- MS - Excel
- Brand Communication & Storytelling
- Adapting New Skills
- Process Optimisation
Verification Pending
Education
Bachelor of business management
Arcade business college
25th Jul 2020 to 24th Jun 2023 (Expected)
12th commerce/
S n Sinha college
31st Mar 2018 to 28th Jun 2020 (Expected)
10th
MANAS INTERNATIONAL PUBLIC SCHOOL
13th Apr 2017 to 30th Apr 2018
Certifications

ADCA
From : Savitri computer
4th May 2021 to 30th Jun 2022
Expertise
Leadership Quality
4/5
Basic Computer Qualifications
4/5
Problem Solving
4/5
Lingo
Hindi English
Verbal
5/5
Written
5/5
