Ankit Kumar

Roles & Responsibility

Customer Service Representative – Credit Card Correspondence Manage and resolve customer inquiries related to credit card services via email and outbound calls, ensuring prompt and accurate communication. Address billing, transaction disputes, and account information with a focus on customer satisfaction and retention. Additionally, served as a VKYC Officer for one year, verifying customer identity and documentation through secure video calls to ensure regulatory compliance and fraud prevention. Demonstrated strong communication, problem-solving, and verification skills supporting seamless credit card operations and enhanced customer trust.