Amod Bodhankar
ID: CCE990963
Amod Bodhankar
ID: CCE990963
- Customer relations manager, Mahindra and Mahindra Ltd.Nagpyr
- Maharashtra, India
Amod Bodhankar
ID: CCE990963
- Customer relations manager, Mahindra and Mahindra Ltd.Nagpyr
Employment History
Mahindra and Mahindra Ltd.NagpyrInvite company
1st Aug 2023 to 29th Feb 2024
Customer relations manager
1st Aug 2023 to 29th Feb 2024
Salary Package
Salary Hidden
Roles & Responsibility
As a customer relationship manager for the service segment I used to handle 3 dealerships across Maharashtra and mainly worked on sobing customer issues and high level escalations. Also worked for the revenue enhancement with the help of my team
Skills
- Customer-focused Service
- Customer Acquisition
- Revenue & Profit Growth
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
Verification Pending
MB AutomotiveInvite company
1st Oct 2018 to 30th Sep 2022
Owner
1st Oct 2018 to 30th Sep 2022
Salary Package
Salary Hidden
Roles & Responsibility
Handling customer queries and resolving them. Closing customer concerns with satisfaction within TAT. Increasing retention ratio. Increasing revenue for the workshop. Maintaining overall workshop infrastructure. Organising vehicle checkup camps for customers. Maintaining service quality process. Worked as an assistant service manager for XUV department.
Skills
- Customer-focused Service
Verification Pending
Tata consultancy servicesInvite company
1st Jun 2015 to 31st Aug 2018
Sr associate
1st Jun 2015 to 31st Aug 2018
Salary Package
Salary Hidden
Roles & Responsibility
Handled 600+ appointments in own workshop with over 150+ regular clients. Worked as a team member along with my employees performing large to small technical repairs. Single point of contact in the workshop regarding alignment and balancing issues. Took pre and post service/repair road tests along with customers to understand their issues and solving them.
Skills
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
- • Cross-Functional Team Leadership
Verification Pending
