Akash Kataria
ID: CCE373465
Akash Kataria
ID: CCE373465
- Product support, Accenture Solutions Pvt Ltd
- Haryana, India
Akash Kataria
ID: CCE373465
- Product support, Accenture Solutions Pvt Ltd

About Akash Kataria
Product-focused professional with experience supporting SaaS and enterprise platforms by driving customer adoption, improving product usability, and enabling scalable operations. MBA graduate with a strong foundation in business strategy, product enablement, and leadership, combined with hands-on experience in customer success, process improvement, and cross-functional coordination. Positioned for Product Specialist, Product Operations, Associate Product Manager, or leadership-track roles.
Employment History
Accenture Solutions Pvt LtdInvite company
6th Jul 2025 to 13th Oct 2025
Product support
6th Jul 2025 to 13th Oct 2025
Salary Package
Salary Hidden
Roles & Responsibility
• Supported enterprise platform users during process transitions, ensuring uninterrupted access and smooth adoption. • Resolved system, device, and connectivity issues impacting productivity and user experience. • Managed access control, authentication workflows, and compliance-related requests. • Documented process gaps and stabilized workflows during transition phases.
Verification Pending
TeleperformanceInvite company
6th Jul 2023 to 6th Apr 2025
Deputy lead
6th Jul 2023 to 6th Apr 2025
Salary Package
Salary Hidden
Roles & Responsibility
Led a team supporting customer success and operational delivery across large-scale workflows. • Drove consistent performance through structured execution, reviews, and improvement plans. • Analyzed operational data to identify trends, root causes, and optimization opportunities. • Owned escalations for complex customer, product, and process-related issues. • Led a product enablement initiative to improve user adoption and reduce recurring issues.
Verification Pending
Concentrix Daksh Pvt LtdInvite company
6th Aug 2021 to 6th May 2023
Advisor II
6th Aug 2021 to 6th May 2023
Salary Package
Salary Hidden
Roles & Responsibility
Managed high-volume customer interactions with accuracy and ownership. • Maintained high customer satisfaction through effective issue resolution. • Shared recurring issue insights with leadership to improve customer experience.
Verification Pending
Education
MBA
Amity University
6th Jan 2022 to 6th Nov 2024 (Expected)
Expertise
Customer-focused Service
5/5
Customer Escalation Management
5/5
Customer Retention
5/5
Customer Satisfaction
5/5
Lingo
English
Verbal
5/5
Written
5/5
