Aakaram Sai Kumar

Roles & Responsibility

IT BCP Analyst – Service Management Experienced IT Analyst with 12+ years in Service Management, specializing in enhancing service delivery and operational efficiency across diverse industries. Adept at cross-functional collaboration to drive continuous service improvement, Business Continuity Planning (BCP), and operational resilience. Expertise includes business impact analysis, risk assessment, recovery strategy development, and incident, crisis, and risk management. Proven track record in implementing robust continuity frameworks aligned with organizational objectives to minimize disruptions and ensure sustainable service excellence. Committed to supporting resilient, reliable IT service operations.